FAQs
Q: Is shipping free?
A: Yes, we offer free standard shipping within the United States on all orders. No minimum purchase is required.
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped promptly.
Q: How long does delivery take?
A: Estimated delivery time is 7–12 business days depending on your location within the United States.
Q: Can I track my order?
A: Yes. Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order anytime.
Q: What should I do if I receive a damaged or defective product?
A: If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product. We will arrange a replacement or refund as per our policy.
Q: Can I cancel my order?
A: Orders can be cancelled before they are processed or shipped. Once the order has been dispatched, cancellation is no longer possible.
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be unused and in their original condition. To initiate a return, please contact our support team.
Q: How can I contact customer support?
A: You can reach us at support@petlary.com. We aim to respond within 24–48 business hours